Southern California Psychiatric Group, Inc

Telemedicine session with your doctor / therapist in Soutern California Psychiatric Group, Inc, though sounds too complicated, is simple: All you need to have is good internet service and access to one of these devices - a smart phone, tablet or a computer with camera and microphone. You will be using a browser such as Google Chrome, Firefox or Safari. No need to install any apps on your devices.

The steps you need to take for a successful telesession with your doctor are

  1. Step I: This step is for your first appointmnet only

    Every new patient with Telesession appointment, must complete the required new patient form and send all pages along with photo id and insurance card copies to our office at least by 8 am THE DAY BEFORE your appointment.

    Required new patient form is sent to you through email / sms message when you made the appointment. If you can't find the form or the link, call the office at (951)309-2140 to have it resent.

    Your evaluation appointment will be cancelled unless we receive the required paperwork by 8 am THE DAY BEFORE your appointment. In such cases, you can request for a new appointment only after sending the completed new patient form for the next available appointment.

    Do not wait till your appointment to avoid delays. Our staff require time to review and upload your paperwork to your chart before your appointmnt.

    If you have an inperson evaluation / first appointment, you must come to office at least 30 - 45 minutes before your appointment to fill paperwork in office. For your inperson follow up appointments come to office at least 5 minutes before to check in and be ready for your session.

    You must also inform any changes to your contact information and your health plan at least 2 working days prior to your appointment. For All HMO plans, you will be responsible to obtain necessary authorizations from your primary care physician well in advance before your appointment.
  2. Step II:

    On your appointment day, every time call (951) 309-2140 about 10 to 15 minutes before your appointmet to check-in. If your Telesession appointment is late evening or weekends make sure to call the office between 9 am - 3 pm to check in early while the staff are in clinic. Remember to connect with your provider for your session later.

  3. Step III:

    Enter your doctor's virtual room for your session by selecting your doctor / therapist name below. Your doctor will connect with you as time permits.

    Bhuvaneswari Nallamothu, MD

    Alejandro Ayala, NP

    Melanee Carpenter-Lay, LMFT

    Carol Matthews, PSYD

    Angie Meza, LMFT

    Elizabeth Sheppard, LCSW

    Maribel Rodriguez, LCSW

    Esperanza Quirarte Villa, LMFT

    Stephanie Canani, LMFT

    Mekkia DeSanchez-Davis, LCSW

    Terry Porter, LMFT

DOXY - HELP FOR YOUR TELESESSION

For any technical difficulties with audio and/or video settings for your Telemedicine session, please identify your device and the browser and use the online help to verify your device settings

SECURE EMAIL

We are committed to keep your information private and follow HIPAA compliance. As part of this we use Enguard secure email to send or receive your treatment information.

As part of this our emails contain a secure link. When you select the link you are connected to our mail server through encrypted link. First time you are asked to create a password. The link can then be used to connect and login to our mail server again to send and receive your documents. This prevents anyone with access to intermediate servers from snooping the information.

KAISER PHARMACY - MEDICATION ORDERS

We receive calls from several Kaiser patients stating that pharmacy did not receive their medication. Electronic prescriptions sent from our office will be received by Kaiser pharmacy in a secondary system and will not appear under your profile or your pharmcy technician won't see them generally. These prescriptions should be manually transferred by your pharmacist to Kaiser internal system for you (on your kaiser portal or app) or your pharmacy tech to be able to see them. So, please ask to speak to your pharmacist or pharmacy manager if your pharmacy is saying that they do not have script from Dr Nallmaothu. If you need to call our office we need the pharmacist name for us to reverify the prescriptions sent. This should happen within 10 days after you see Dr Nallamothu or from the date prescription orders have been sent by Dr Nallamothu.

Thank you very much for all your cooperation.